IsatPhone 2 is available in two models: original IsatPhone 2 and IsatPhone 2.1. Both models use different firmware versions, USB drivers and software tools. Please make sure to identify your correct IsatPhone 2 model before proceeding to download and install new files. IsatPhone 2.1 details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.
- IsatPhone 2.1 does not require firmware upgrade to work with a Pivotel SIM.
- IsatPhone 2 must have firmware version 2.00.03 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone 2 firmware, please visit http://www.inmarsat.com/support/isatphone-2-support/ or call Pivotel Customer Care on +1-865-379-8723.
- IsatPhone Pro must have firmware 5.17.2 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone Pro firmware, http://www.inmarsat.com/support/isatphone-pro-support/ or call Pivotel Customer Care on +1-865-379-8723.
- Isatphone firmware upgrades cannot be completed using a USB 3 port on a Windows 7 PC.
- It is recommended to always upgrade your IsatPhone to the latest firmware version.
Re-connecting your phone or device is as easy as calling the friendly Customer Care team on +1 865 379 8723. You’ll need around 10 minutes, its usually as simple as completing a quick voice recording to confirm your re-connection and plan details. We can usually get your service up and running within the hour.
Click here to download and complete the Pivotel Service Agreement. Be sure to include the SIM card number and the plan you wish to activate. Once complete email the service agreement to firstname.lastname@example.org.
- Note that the SIM Card format is Standard (you will also see this in your owner’s manual).
- Loosen Standard SIM which is the outer SIM.
- Insert the SIM Card in your Satellite Phone, the SIM Card holder should be located under the battery (for further instructions consult your satellite phone owner’s manual).
- If you require further assistance please call Pivotel Customer Care on +1 865 379 8723. For more information see SIM HELP