Yes, you can increase your call plan and later decrease it to the original minimum term plan. To do so, please call Pivotel Customer Care at +1-866-379-8723.
Yes, you can pay in advance by credit card/debit card for any amount you would like and this will be applied to your account as a credit balance. Any future invoices will be deducted from your credit balance until the credit runs out. Please call our friendly Customer Care team to arrange on +1 865 379 8723.
Yes, you can. The coverage areas of all of the satellite networks differ so it is worthwhile checking the appropriate coverage map:
Iridium Coverage Map
Inmarsat Coverage Map
Thuraya Coverage
Globalstar Coverage
If you are connected on the Inmarsat network, and using your service outside of US, the cost to call back to US will be the same as when you make a local call from within US. Incoming calls to your Inmarsat phone when traveling outside of the US are free on most handset plans.
If you are connected to the Iridium satellite network and are using your service outside of US your call rates will be different to those that apply when inside the US.
Normally units need to be paired only one time, then the unit will pair automatically the next time. It is always worthwhile to check your WIFI settings to be sure in future uses.
IsatPhone 2 is available in two models: original IsatPhone 2 and IsatPhone 2.1. Both models use different firmware versions, USB drivers and software tools. Please make sure to identify your correct IsatPhone 2 model before proceeding to download and install new files. IsatPhone 2.1 details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.
IsatPhone 2.1 does not require firmware upgrade to work with a Pivotel SIM.
IsatPhone 2 must have firmware version 2.00.03 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone 2 firmware, please visit http://www.inmarsat.com/support/isatphone-2-support/or call Pivotel Customer Care on +1-865-379-8723.
IsatPhone Pro must have firmware 5.17.2 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone Pro firmware, http://www.inmarsat.com/support/isatphone-pro-support/ or call Pivotel Customer Care on +1-865-379-8723.
Isatphone firmware upgrades cannot be completed using a USB 3 port on a Windows 7 PC.
It is recommended to always upgrade your IsatPhone to the latest firmware version.
You must configure the SOS button in order for the SOS to send an emergency message to a designated Call Recipient and Message Recipient. Failure to configure the SOS button may result in no message being sent when the SOS button is pressed. This could prevent or delay an emergency response and result in serious injury or death. Using the Settings menu in the Iridium GO! application, you may configure SOS while paired to the Iridium GO! device. Only one SOS emergency contact setting can be stored per Iridium GO! device, so multiple users will all share the same SOS settings. It is important to plan accordingly. The SOS settings will provide the option to use or not use the GEOS service. To support the SOS feature, Iridium has contracted with GEOS Travel Safety Group to provide an emergency response coordination service for your Iridium GO! at no additional charge. Standard airtime charges will apply to SOS mode messages and/or calls to GEOS; a valid Iridium SIM subscription and online registration at www.geosalliance.com/iridium is required.
Reactivating your phone or satellite phone is as easy as calling the friendly Customer Care team at +1 865 379 8723 during standard US business hours. You’ll need around 10 minutes to confirm your connection and plan details. We can usually get your service up and running within the hour from when you called.
You can also email support@pivotel.com for service any time.
Iridium GO! device loudspeaker will ring to indicate incoming calls. All you have to do is open the App and then accept the call. The handset icon in the Iridium GO! application status bar will become red, indicating a call is in progress.
Go to Pivotel SelfCare, click the 3-dot icon in the top right corner, and choose “Forgot Password” to change your password. This can also be done in the preferences in your SelfCare account.
If you subscribe to a US number plan, the number will be given based on the billing address. If you wish to have a certain area code, please request that area code and we will work to accommodate you.
The new ‘Model: 2.1’ details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.
Pivotel lets you keep your local number even when your satellite phone is inactive. This way, when you activate it again, you can continue using the same number. To deactivate your service and keep your inactive number saved for later, call us at +1 866-379-8723 or email us at support@pivotel.com to make a change
The change generally starts on the 1st of the month
You can activate or reactivate your service and use your saved number any day of the month
Making a call on a satellite phone is very similar to a mobile phone – simply dial the number you want to call by using the numeric keypad and press the send or phone button. Likewise sending a text message is also very similar to messaging on a mobile phone.
If you need to call Emergency Services, you just dial 911.
There are instructions in the box with the phone for registering your unit with the GEOS International Rescue Centre who work with US Rescue Centers for SOS events. This is a free service for Pivotel Iridium customers.
Pivotel satellite phones generally include a truly local number that works just like your cell phone to make and receive calls and text messages.
It should be noted that unlike with cell phones, satellite phones need to be outside, with the antenna up and a clear view of the sky. Consult your phone user manual for details.
Before a phone call can be made, the phone needs a GPS fix so it can be located by the satellite. This happens automatically, but if a new GPS fix is needed the GPS fix icon will be displayed on the screen. The phone should be kept in the open with a clear view of the sky until the icon on the screen disappears. Once this is done the phone is now ready to register with the network.