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Can I change my plan if I am under contract?
Yes, you can increase your call plan and later decrease it to the original minimum term plan.
Can I pay in advance?
Yes, you can pay in advance by credit card/debit card for any amount you would like and this will be applied to your account as a credit balance. Any future invoices will be deducted from your credit balance until the credit runs out. Please call our friendly Customer Care team to arrange on +1 865 379 8723.
Can I send SMS text messages on an Iridium Handset?
Yes, you can send and receive SMS messages.
Can I use my satellite phone outside of the US?
Yes, you can. The coverage areas of all of the satellite networks differ so it is worthwhile checking the appropriate coverage map. If you are connected on the Inmarsat network, and using your service outside of US, the cost to call back to US will be the same as when you make a local call from within US. Incoming calls to your Inmarsat phone when traveling outside of the US are free on most handset plans. If you are connected to the Iridium satellite network and are using your service outside of US your call rates will be different to those that apply when inside the US.
Can I use my satellite phone overseas?
The Iridium network has full global coverage allowing you to use your phone across the globe, on land or at sea. Your Iridium phone will operate at the standard rates with the US, and outside zone call rates outside of the US. Please refer to the coverage maps for details of these zones.
Do I have to pair the Iridium GO! with the smart phone every time I switch them on?
Normally units need to be paired only one time, then the unit will pair automatically the next time. It is always worthwhile to check your WIFI settings to be sure in future uses.
Does the Iridium GO! have its own microphone and loudspeaker?
The Iridium GO! has its own loudspeaker, but no microphone.
Does the Iridium GO! need a SIM?
Yes, the Iridium GO! need a SIM and subscription to Pivotel Iridium call plans. Check out our unlimited data US number plan at
Does the IsatPhone 2 work with a Pivotel SIM?

IsatPhone 2 is available in two models: original IsatPhone 2 and IsatPhone 2.1. Both models use different firmware versions, USB drivers and software tools. Please make sure to identify your correct IsatPhone 2 model before proceeding to download and install new files. IsatPhone 2.1 details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.

  1. IsatPhone 2.1 does not require firmware upgrade to work with a Pivotel SIM.
  2. IsatPhone 2 must have firmware version 2.00.03 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone 2 firmware, please visit or call Pivotel Customer Care on +1-865-379-8723. 
  3. IsatPhone Pro must have firmware 5.17.2 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone Pro firmware, or call Pivotel Customer Care on +1-865-379-8723.
  4. Isatphone firmware upgrades cannot be completed using a USB 3 port on a Windows 7 PC.
  5. It is recommended to always upgrade your IsatPhone to the latest firmware version.
How can I configure SOS settings on an Iridium GO!?
You must configure the SOS button in order for the SOS to send an emergency message to a designated Call Recipient and Message Recipient. Failure to configure the SOS button may result in no message being sent when the SOS button is pressed. This could prevent or delay an emergency response and result in serious injury or death. Using the Settings menu in the Iridium GO! application, you may configure SOS while paired to the Iridium GO! device. Only one SOS emergency contact setting can be stored per Iridium GO! device, so multiple users will all share the same SOS settings. It is important to plan accordingly. The SOS settings will provide the option to use or not use the GEOS service. To support the SOS feature, Iridium has contracted with GEOS Travel Safety Group to provide an emergency response coordination service for your Iridium GO! at no additional charge. Standard airtime charges will apply to SOS mode messages and/or calls to GEOS; a valid Iridium SIM subscription and online registration at is required.
How can I re-connect my satellite phone?

Re-connecting your phone or device is as easy as calling the friendly Customer Care team on +1 865 379 8723. You’ll need around 10 minutes, its usually as simple as completing a quick voice recording to confirm your re-connection and plan details. We can usually get your service up and running within the hour.

How can I receive incoming calls when the smart phone is connected to Iridium GO! but the App is not open?
Iridium GO! device loudspeaker will ring to indicate incoming calls. All you have to do is open the App and then accept the call. The handset icon in the Iridium GO! application status bar will become red, indicating a call is in progress.
How do I activate airtime?

Click here to download and complete the Pivotel Service Agreement. Be sure to include the SIM card number and the plan you wish to activate. Once complete email the service agreement to

How do I add payment information and setup auto payments on Selfcare?
Login to SelfCare and go to the My Wallet tab. From here you click on “Edit” under payment information.
How do I change my SelfCare password?

Go to and choose “Forgot Password” to change your password. This can also be done in the preferences in your SelfCare account.

How do I get a US number?
If you subscribe to a US number plan, the number will be given based on the billing address. If you wish to have a certain area code, please request that area code and we will work to accommodate you.
How do I identify the new IsatPhone 2 (Model 2.1)?
The new ‘Model: 2.1’ details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.
How do I make a call, or send a text from my satellite phone?
Making a call on a satellite phone is very similar to a mobile phone – simply dial the number you want to call by using the numeric keypad and press the send or phone button. Likewise sending a text message is also very similar to messaging on a mobile phone. If you need to call Emergency Services, you just dial 911. There are instructions in the box with the phone for registering your unit with the GEOS International Rescue Centre who work with US Rescue Centers for SOS events. This is a free service for Pivotel Iridium customers.
How do I obtain a GPS fix on an iSatPhone?
Before a phone call can be made, the phone needs a GPS fix so it can be located by the satellite. This happens automatically, but if a new GPS fix is needed the GPS fix icon will be displayed on the screen. The phone should be kept in the open with a clear view of the sky until the icon on the screen disappears. Once this is done the phone is now ready to register with the network.
How do I place my new Pivotel SIM into my Satellite Phone?
  • Note that the SIM Card format is Standard (you will also see this in your owner’s manual).
  • Loosen Standard SIM which is the outer SIM.
  • Insert the SIM Card in your Satellite Phone, the SIM Card holder should be located under the battery (for further instructions consult your satellite phone owner’s manual).
  • If you require further assistance please call Pivotel Customer Care on +1 865 379 8723. For more information see SIM HELP

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