If you are connected on the Inmarsat network, and using your service outside of US, the cost to call back to US will be the same as when you make a local call from within US. Incoming calls to your Inmarsat phone when traveling outside of the US are free on most handset plans.
If you are connected to the Iridium satellite network and are using your service outside of US your call rates will be different to those that apply when inside the US.
Click here to download and complete the Pivotel Service Agreement. Be sure to include the SIM card number and the plan you wish to activate. Once complete email the service agreement to firstname.lastname@example.org.
- Note that the SIM Card format is Standard (you will also see this in your owner’s manual).
- Loosen Standard SIM which is the outer SIM.
- Insert the SIM Card in your Satellite Phone, the SIM Card holder should be located under the battery (for further instructions consult your satellite phone owner’s manual).
- If you require further assistance please call Pivotel Customer Care on +1 865 379 8723. For more information see SIM HELP
For a complete description of how and when to test your satellite phone, Download our free eBook 'Satellite Phone Test Center: All About How To Test Your Satellite Phone'"
For quick reference, you can also use the following test numbers provided by Iridium and Inmarsat.
If customers find that their phones are not operational through this process, please call our support line 865.379.8723 to get further assistance.
Your online account can be accessed by going to Pivotel Selfcare and entering your account number and account password on the login page. You will also find a link on Pivotel’s navigation located at the top of each page. An account was set up for you when your service was activated. You can find your login credentials in your dialing instruction/service confirmation email. If you cannot locate your credentials, please call our friendly Customer Care team on +1 865 379 8723 who will arrange a new password for you.
Pivotel provides a voicemail service so you never miss a call. To set up your voicemail call the voicemail access shortcode 121 or +61424212121 from your Iridium phone for the initial set up. Once connected, follow the voice prompt to set up your 4-digit pin, confirm your time zone and record a message if you want.
You can also save you can also choose to save the voicemail access number in your Iridium phone for easy access. To do this, select Menu > Voicemail > Voicemail Settings > Number then enter +61424212121 and select save. Calls to voicemail from your Iridium phone are charged at your standard outgoing call rates.
Once your voicemail is set up you can either access it from your Iridium phone using the +61424212121 or can call your +18882886880from another phone then press the (#) once the message starts and enter your pin code. Call to your voicemail from a landline or mobile phone will incur charges specific to these services.
In most cases, your satellite phone or terminal can display the number assigned to the phone. Please refer to your phone user manual for instructions.
You can also find your number in the initial activation confirmation and "Dialing Instructions" email that we send when you first activate your service.
We recommend using International formats to store and dial calls, which means your satellite phone number will be +1XXXXXXXXXX To call numbers from your handset you need to dial using the international format for example +1XXXXXXXXXX.