See How Pivotel Is Making a Difference | Pivotel Preparedness Center

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How do I reset my RedPort Optimizer?
Hold down the Reset button on the bottom of the Optimizer for a full 15 seconds. When all the lights are back on and not flashing, the Optimizer as reset.
How do I setup my free Pivotel voicemail service?
Call +61424212121 to set up you free Pivotel voicemail service.
How do I setup spend alerts?
This can be done on the first page that comes up in SelfCare. You can choose to be notified by text or email and at usage intervals of 50, 85, and 100% of your usage.
How do I test my Pivotel satellite phone service free of charge?

Pivotel satellite subscribers can test the phone by calling 1-302-260-8378. Through this number, callers will hear a recorded message confirming that their call was completed. If customers find that their phones are not operational through this process, please call our support line 865.379.8723 to get further assistance.

How do I understand the usage on my bill?
If you need assistance understanding the rates on your bill, do not hesitate to call Pivotel customer care on +1 865 379 8723. We are happy to help you understand your bill.
How do I update the firmware on my RedPort Optimizer?
Download the appropriate firmware for your Optimizer to your computer (you can find your model number on the bottom of your Optimizer) and once saved on your computer then: - Wi-Fi connect to the optimizer (wxa-1xx-xxxx) - Open a browser and go to 192.168.10.1 - Login as Username: superadmin Password: webxaccess - Go to system tab ->Backup/ Flash firmware - Under "Flash New Firmware image" uncheck "keep settings" this is very important if checked. - Browse for the firmware you downloaded from above link "latest-wxa1xx.bin" by clicking "choose file". - Click "Flash image" - Click "Proceed" (this page will die and never refresh). - Wait for Grey Button on the top of the optimizer to start flashing (30 or 40 seconds), when it stops flashing, the firmware is done updating, this will take several minutes.
How do I view my latest bill?
In SelfCare, you will see the latest bill as a link. Click on the date of the bill and it will download as a PDF file.
How do the plans work? Do I only pay for the calls I make?
You will be charged for calls and usage made from your satellite service. If the plan you have selected has included value, the cost of any calls and text messages will be first deducted from your included value and then any further charges will be invoiced on your monthly account. Incoming call charges apply in certain circumstances and on some plans and call plans may or may not have included value. Please check the details of your call plan.
How do the smart devices connect to Iridium GO!?
The smart devices are connected to Iridium GO! via Wi-Fi with a range of approximately 30m (100 feet) depending upon conditions.
How long does it take to charge the Iridium GO!?
It takes approximately 4 to 5 hours to charge the Iridium GO! using the included AC Travel or Car Charger.
How long does the Iridium GO! battery last?
The Iridium GO!’s standby time is up to 15.5 hours and the talk time is up to 5.5 hours.
How many devices can be connected to Iridium GO!?
You can connect up to 5 devices to Iridium GO!, but only one device can use the satellite service at a time.
I am trying to login to Selfcare, but we have not been set up for this service. Can you please set this up for us?

Your online account can be accessed by going to Pivotel Selfcare and entering your account number and account password on the login page. You will also find a link on Pivotel’s navigation located at the top of each page. If you have not already set up a password, or if you have forgotten a previously selected password, please call our friendly Customer Care team on +1 865 379 8723 who will arrange a temporary password. Once you have that you can access your online account plus update your password.

I have received my first invoice and the charge is more than I was expecting, why is this?
When you activate midway through a current month, the rate is prorated from the date of activation to the end of the month. At the beginning of the next month, you will receive an invoice with the prorated amount for the first month and the full access fee for that month.
My device won’t connect to the network. Can you tell me why?
Please check: - You have a current connected service with Pivotel Satellite - Your SIM has been inserted correctly into the device - Enough battery power - Clear line of sight to the relevant Satellite - Service is not suspended or under credit action If you have checked all the above and are still unable to use your service, please call Pivotel Customer Care on +1 865 379 8723
SelfCare says I have an incorrect password?
Please call +1 865 379 8723 and Pivotel customer care representative will help you reset it.
Voicemail Setup

Pivotel provides a voicemail service so you never miss a call. To set up your voicemail call the voicemail access shortcode 121 or +61424212121 from your Iridium phone for the initial set up. Once connected, follow the voice prompt to set up your 4-digit pin, confirm your time zone and record a message if you want.

You can also save you can also choose to save the voicemail access number in your Iridium phone for easy access. To do this,  select Menu > Voicemail > Voicemail Settings > Number then enter +61424212121 and select save. Calls to voicemail from your Iridium phone are charged at your standard outgoing call rates.

Once your voicemail is set up you can either access it from your Iridium phone using the +61424212121 or can call your +18882886880from another phone then press the (#) once the message starts and enter your pin code. Call to your voicemail from a landline or mobile phone will incur charges specific to these services.

What are the most suitable plans & devices that I can use when not in mobile phone coverage?
You’ll likely have some requirements that are unique to your circumstances, perhaps you already have equipment, or maybe you want to set up multiple locations, it will all depend on what you are wanting to do. I’m sure whatever you need, you will also want a solution that’s reliable, easy to use, from a provider you can count on and that’s where Pivotel can help. Pivotel works with all four major mobile satellite providers and we offer the largest range of plans with something to suit every budget and remote communication requirement. Our solutions range from personal communicator and safety devices to high-end satellite phones and high-speed satellite data terminals. If you’re a casual traveler, a State/Corporate department, or anything in between our team of satellite solution experts will be able to assist you. To ensure you get the right solution that meets your needs and budget, contact the Pivotel team on +1 865 379 8723
What happens if I am on an Iridium GO! satellite call and there is an incoming GSM call?
When this happens, your satellite call will be disconnected.
What is included in the Iridium GO! package?
The package contains the Iridium GO! main unit, battery, universal AC travel charger with 4 international adapters, USB Charging/Data cable, car charger, protective cover, user manual, legal information booklet and GEOS Emergency Services brochure. You can buy the other accessories such as mounting kit and external antenna here.

Items 21 to 40 of 46 total

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