We collect certain information about you when you provide it directly to us or use our App. We only obtain information necessary to provide you with our services.
Login or mail server credentials: Pivotel requires your credentials to log into the mail system in order to receive, search, compose and send email messages and other communication. Without such access, our Product won’t be able to provide you with the necessary communication experience.
Email content while using Pivotel Services: We provide a method for you share information such as email conversations and shared email drafts. This information is stored and processed on our secure servers in order to make XGate email features available to you.
IP address: Core functionality of our Product is based on connection to the Internet. That is why our App won’t properly function without Internet connection. Your IP address is a unique identifier that lets you connect to the Internet and our service will log connections for security and troubleshooting purposes.
Device, App version, iOS version information: We need to have this information, so the App functions properly on your specific device.
Statistical information with regards to App usage: In order to better understand general app usage patterns, improve the Product and its user experience, Pivotel collects general statistical information about the usage of the Product. Collecting such data helps us optimize the App in future updates and such usage does not affect your rights and freedoms and does not disclose any personal data of yourself or your contacts.
Recently accessed email messages and shared inboxes: We need this information to provide XGate app feature services to you such as private discussions around email, shared drafts, shared email conversations and shared inboxes. By collecting and storing this data, we are able to present emails through your XGate app and provide better communication experience.
Logs: We collect this information to prevent fraud and potential unauthorized access to your personal information, ensuring the technical availability and security of the App. The server that hosts the App may record requests your device makes to the server, the details on device and browser you use, your IP address, date and time of access, city and country, operating system, browser type, mobile network information. This data is used only for technical purposes – that is, to ensure the proper functioning and security of the App and to investigate possible security incidents.
Location Based Services: If you choose to use location-based services, such as weather on your XGate app, then the physical location of your device will be collected in order for Pivotel or our providers to provide you with such location-based services.
Customer Support communication: When you interact with our customer support representatives by email or telephone, online, or in person, we collect personal data, such as your name, mailing address, phone number, email address, and contact preferences, and information about the Pivotel products you own, such as their serial numbers and dates of purchase, and subscriptions you've purchased. We also may create event logs that are useful in diagnosing product or app performance-related issues and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign into your XGate account, if appropriate, to help troubleshoot and resolve your issue.